We are here to help, and we have a few different options and levels of support depending on what you need.
Urgent Support: If you have a serious issue such as an inability to log in or you do not have a plan loaded, reach out to us immediately HERE. Please mark the subject “Urgent” and give us a thorough description of your problem so we can get your issue solved as quickly as possible.
For less urgent technical problems, you are still welcome to Contact Us but also know that we have a lot of information and tutorials in our Education Hub which may help answer your question and get you on your way faster.
Important Note: Today’s Plan has an extensive support section. If you are having trouble with Today’s Plan, you can also log in to your Today’s Plan account and select the help icon “?” in the upper right or “Need Help?” from the account drop down menu.
Do you have questions about your training, racing, or upcoming travel? We can help with that, too.
Education Hub: Our Education Hub is loaded with all our education. You’ll find articles, videos, and podcasts on the Purple Patch Fitness methodology, season planning, coping with travel, the meaning of our sessions, and just about anything else you can think of. Use the search box to help find what you are looking for.
Meetings with Matt: Matt holds regular deep-dives on various aspects of performance. The format is about 30-40 minutes of Matt speaking about the chosen topic and then about 20 minutes for questions and answers. If your questions happen to be about one of these topics then chances are you’ll find the answer to your questions.
A list of upcoming Meetings with Matt can be found on the Squad calendar. The Squad calendar can be accessed via your athlete profile page. To access your profile page log into your Education Hub account and click on My Profile.
Previous Meetings with Matt sessions can be found on the home page of the Education Hub. Click on the Meetings with Matt picture.
Coach Office Hours
Our coaches host regular office hours every week. This is a great place to go and have your questions answered directly by one of our coaches.
A list of upcoming Office Hours can be found here can be found on the Squad calendar. The Squad calendar can be accessed via your athlete profile page. To access your profile page log into your Education Hub account and click on My Profile.
Previous Coach's Office Hours sessions can be found on the home page of the Education Hub. Click on the Office Hours picture.
If your question is too big or difficult to be solved by any of the above then maybe it is time to have a Coaching Consult. You can book a 30-minute meeting to have an in-depth discussion with one of our knowledgeable coaches on any questions you may have.
Virtual Consults are available throughout the week and start at $50 for 30 minutes.
Book Now to schedule your time with one of our coaches.